m-Alert improves system alert mobility and control over an organization’s mission-critical systems. This off-the-shelf application allows messaging management and dispatching of SMS alerts for emergencies or failures occurring at an organization’s command-and-control systems. As a result, organizations can improve technical workforce mobility and rapidly respond to problems in the field. m-Alert complements system and infrastructure management tools by supplying a central messaging management interface to various control systems.

Main Features

• Delivery of alerts to recipients in a variety of messaging formats including SMS, mail, Internet messages and voice messaging
• Automatic or semiautomatic system alert transmission in various messaging formats in accordance with pre-defined messaging rules
• Messaging rule management including recipient groups, priority and escalation, messaging format per event
• Alert signal delivery to recipients or groups, including sub-division to sites or departments
• User management and authorizations, including unique user profile such as group relevance, devices to be alerted and working hours
• Transmission of SMS and messaging alerts from all management and control systems such as maintenance and security
• Alerting inputs in SMTP, XML and SMS formats from infrastructure management and control systems

Major Benefits

• Monitor – human control interface designed for the control center operator that displays via a Web interface a status table of all alert signals in the system, including opening and delivery times to target units
• SMS response – the system enables message recipients to reception confirmation or problem notification
• Manual alert buttons – a set of event configured alerts for a screen-authorized operator that maintains operating/signal alerting buttons denoted as relevant events such as “fire,” “evacuate,” or “training”
• Backup module – enables conducting alternative communication via modem and system check-up by ping